PRIVACY POLICY & TERMS OF SERVICE

PRIVACY POLICY

  1. About us and this privacy notice

We are LUMULABS, razvoj novih tehnologij, d.o.o. with registered office at Grudnovo nabrežje 23, 1000 Ljubljana, Slovenia (“LUMULABS” or “us”), a company based in Slovenia, working on designing and manufacturing a digital incident color and light meters. 

At LUMULABS we take your privacy seriously. This privacy notice (“Notice”) applies to all personal data we process about you when you order, purchase or use our products and services, visit our websites, use our customer support or otherwise interact with LUMULABS. “Personal information” is any information relating to an identified or identifiable natural person (you).

In this Notice, we explain which personal data we collect and how we use these data. Therefore, we encourage you to read this Notice carefully.

 

  1. What Personal information we collect, how and when, what is the legal basis and the purpose of the processing and how we treat your personal data

 

 

Categories of personal data

Personal data 

Processing Purpose

Who has access to the personal data

Legal basis for processing

1

Contact details

full name, email address, phone number, home address, mobile phone number, credit card information, and shipping address

Performance of our contract with you, such as shipping, invoicing, technical support, customer service 

LUMULABS and delivery companies

Performance of our contract with you

2

Activity Information

We use cookies, pixel tags, local storage objects, and other tracking technologies to automatically collect information about your activities, such as your searches, page views, date and time of your visit, and other information about your use of the LUMULABS website. We also collect and may store information that your computer or mobile device provides to us in connection with your use of the LUMULABS website such as your browser type, type of computer or mobile device, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs. We also receive information when you view content on or otherwise interact with the LUMULABS website, even if you have not created an account.

Marketing and promotions, advertising, analytics

LUMULABS

Legitimate Business interests, with your consent

3

Communication

email, name,  a record of your communication

Performance of our contract with you, such as shipping, invoicing, technical support, customer service 

LUMULABS

Performance of our contract with you

4

App activity

We collect  information about features, settings, hardware, content and links you interact with when using our applications. Although this data is collected anonymously, with your consent, we may identify you with full name, email and approximate location data derived from the IP address of such device (“GeoIP Data”).

to better understand how our users access and use our applications; to evaluate and improve our applications, and to develop new products, features and services.

LUMULABS

with your consent

5

Device information

We collect  information about the device you are using to access our services, such as hardware models, operating systems and software versions, preferred languages, unique device identifiers, serial numbers, mobile network information, crash data. Whether we collect some or all of this information often depends on the type of device used and its settings.

To gather metrics to better understand how users access and use our applications; to evaluate and improve our applications, and to develop new products, features and services.

LUMULABS

Legitimate Business interests, with your consent

 

 

Most of the Personal information we process is provided to us knowingly from you, whether directly or through third parties. If you refuse to provide personal data that we require for the performance of the contract or compliance with a legal obligation, we may not be able to provide all or parts of the services you have requested from us.  

LUMULABS may also ask for “non-Personal information,” i.e., information that, alone, cannot be used to identify or contact you. Such non-Personal information may include, for example, gender, birth date, or zip code. You may be asked to submit non-Personal information with Personal information or separately. In case the non-Personal information is or can be connected to your Personal information it will represent Personal information and will be processed in accordance with this Notice. 

  1. Information sharing

Information about our customers is important to us and we are not in the business of selling this information to others. We share customer information only as set forth in this Notice and with subsidiaries that LUMULABS controls and that are either subject to this Notice or that follow practices that are at least as restrictive as those described in this Notice.

LUMULABS uses other third-party service providers that are indicated in point 2 above. These third parties are prohibited from using your personal information for promotional purposes.

  1. Security measures and data retention

LUMULABS takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. LUMULABS restricts access to personal information to our employees, service providers and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. LUMULABS uses secure socket layer (“SSL”) technology to encrypt and protect the security of your personal information, including but not limited to your credit card number, when it is sent over the Internet. 

LUMULABS is committed to protecting the online privacy of children and making the internet safe. We do not provide products and services to children, or knowingly collect or solicit personal information from children under 16 years of age. Any communication we get that is identified as being from a child under 16 will not be kept by LUMULABS. We encourage parents or guardians of children under 16 to regularly check and monitor their children’s use of email and other activities online.

LUMULABS stores your information for as long as needed to provide you with our services and as long as you or LUMULABS might have any claims deriving from these services or the products that you purchased. LUMULABS may store information longer, but only in a way that it cannot be tracked back to you. LUMULABS deletes the information as soon as they are not needed for providing our services.

Traffic information is erased or made anonymous when it is no longer needed for the purpose of the transmission or, in the case of payable services, up to the end of the period during which the bill may lawfully be challenged or payment pursued. Location information is stored to the extent and for the duration necessary for the provision of a value-added service. Cookies, direct marketing and provision of value-added services information (including traffic information used for these purposes) is stored as long as the same is necessary for the provision of these activities, or up to the time when a user revokes the consent to processing of personal data for this purpose. 

  1. International transfers of personal data

Given that we work with some global service providers, your personal data may be transferred to trusted third parties in countries outside the European Economic Area whose laws may not afford the same level of protection of your personal data. Where necessary, we will ensure that adequate safeguards are in place to comply with the requirements for the international transfer of personal data under applicable privacy laws. For transfers of personal data outside the European Economic Area, we will use Commission approved mechanisms, such as the Privacy Shield certification, Standard Contractual Clauses, certification or other mechanisms envisaged by the General Data Protection Regulation as safeguards. If you wish to receive a copy of these safeguards, please contact us through the contact details below. 

 

The European Commission has determined that certain countries outside the European Union offer an adequate level of data protection (see Article 45 GDPR). You can find an overview of these countries here.

 

  1. What are your rights?

You have certain rights when it comes to processing of your personal data:

    1. You have the right to access your data that we collect from you by contacting us on any of the below listed contact details. We will provide you with the information on if and what personal information we collect about you as well as additional information, such as the purposes of the processing, the categories of personal data concerned as well as any other information necessary for you to exercise the essence of this right. 
    2. If your name, e-mail or postal address, telephone number or other Personal information changes or is incorrect, you may update, correct or omit the relevant information by contacting LUMULABS customer service at support@lu.mu.
    3. If you decide at any time that you prefer not to receive newsletters or other marketing e-mails from LUMULABS anymore please let us know by clicking on the unsubscribe link within any newsletter or marketing e-mail you receive or contact us at support@lu.mu. Any consent you have given us to process your personal data can at any time be revoked. This does not influence the legality of our processing prior to the revocation.
    4. If you wish for your personal data to be completely removed from LUMULABS's systems, please send deletion request to the email address support@lu.mu. 
    5. You also have the right to data portability which means you can request us to provide you with your Personal information in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller.
    6. You have the right to object to us processing your Personal information and request us to no longer process your Personal information in cases where we base the processing on legitimate interest.
    7. You have the right to obtain the restriction of the processing of your Personal information, which means that we suspend the processing of your data for a certain period of time, but that does not prevent us from continuing to store your Personal information.
    8. You also have the right to lodge a complaint with the supervisory authority, which in Slovenia can be contacted through the following contact details:

Republika Slovenija
Informacijski pooblaščenec
Zaloška 59
1000 Ljubljana
Telephone: 01 230 97 30
E-mail: gp.ip@ip-rs.si

You can find your local Data Protection Authorities contacts at the following address: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

 

    1. [ If you are a California resident, California Civil Code Section 1798.83 permits you to request a notice regarding the disclosure of your personal information by LUMULABS to partners for the partners’ direct marketing purpose. If you are a California resident and would like a copy of this notice, please contact us at support@lu.mu.  We do not track our users and visitors over time and across third party websites to provide targeted advertising. Consequently, we do not respond to Do Not Track (DNT) signals. Other third party websites may keep track of your browsing activities when they provide you with content, which enables them to customize what they present to you on their websites. ] 

You can enforce the above-mentioned rights by procedures and methods prescribed in the General Data Protection Regulation. 

  1. How we update this Notice

We have most recently updated this notice on  and it replaces all earlier versions. LUMULABS reserves the right to modify this Notice at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. We will inform you by email or via our apps, prior to these changes taking effect. 

  1. How can you contact us?

You can write us to support@lu.mu to reach out to us.  

You can also use the following address:
Lumulabs d.o.o.
Grudnovo nabrežje 23
1000 Ljubljana
Slovenia

TERMS OF SERVICE

OVERVIEW

This website is operated by Lumulabs. Throughout the site, the terms “we”, “us” and “our” refer to Lumulabs. Lumulabs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
In no case shall Lumulabs, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Lumulabs and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Grudnovo nabrezje 23 Ljubljana SI 1000.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

Slovenian Version